Contact information

CONTACT INFORMATION

Last updated: 12 July 2026

Trading name:

Avenmoss

Website:

avenmoss.uk

Customer service email:

support@avenmoss.uk

Business contact address:

CUSTOMER SERVICE

Customer service is provided by email.

Enquiries are reviewed as soon as reasonably possible and in the order in which they are received.

For enquiries concerning an order, please include:

- your full name;
- your order number;
- the email address used for the purchase;
- a clear description of your request.

RETURNS

Before returning any product, contact:

support@avenmoss.uk

The authorised return address and return instructions will be provided by email.

Do not send returns to the published business contact address unless you have received written instructions authorising you to do so.

DAMAGED, INCORRECT OR INCOMPLETE PRODUCTS

Please include:

- the order number;
- photographs of the product;
- photographs of the packaging;
- a photograph of the shipping label;
- a clear description of the issue.

PRIVACY REQUESTS

For questions about personal information or to exercise a data protection right, contact:

support@avenmoss.uk

COMPLAINTS

To submit a complaint, provide:

- your full name;
- your order number, where applicable;
- a clear explanation of the complaint;
- any relevant photographs or documents.

Email:

support@avenmoss.uk